Joseph Holt Beer Shop Terms & Conditions
Terms & Conditions
These terms and conditions relate to the sale of products through the Joseph Holt Beer Shop and do not relate to any separate terms and conditions in our pubs, competitions or other offers.
By placing your order and using the website www.joseph-holt.com/shop you are agreeing to the terms and conditions set out below.
Any personal information provided by you is confidential and will not be passed on to any other companies or third-party organisations not affiliated with the Joseph Holt online business.
We reserve the right to amend these Terms and Conditions without notice at any time.
Age Restrictions
In accordance with the Licensing Act 2003, it is an offence to sell alcohol or alcohol related products to any person under the age of 18. It is also an offence to buy or attempt to buy alcohol or alcohol related products to any person under the age of 18. By placing an order, you confirm that you are aged 18 or over and proof of age will be required upon checkout and upon delivery by our nominated courier.
Placing an Order through Joseph Holt.
When you place an order to purchase a product from our website you will receive an e-mail confirming receipt of your order along with order details. Your order will be fulfilled based on our delivery terms below and will be changed to ‘Order Processing’. Once processed an e-mail will be sent to confirm delivery to your chosen address.
Pricing & Product Availability
All prices shown are correct, however if an error does occur, we will contact you prior to your order being dispatched to confirm if you would like to proceed with your order at the correct price.
We will make every effort to ensure every product is available and whilst we continue to supply all products listed online, there may be instances where products sell out. If this happens we will contact you to offer an alternative product or ask if you wish to wait until the product is back in stock.
Our online retail business reserves the right to withdraw, discontinue or replace products online without notice. This applies to all alcoholic products, related merchandise and gift vouchers.
All beer shop transactions are facilitated through our third-party payment supplier Stripe and as such can only accept online payment via Credit or Debit Card. Promotional codes or discount codes will be issued periodically which can be redeemed against products but cannot be exchanged for cash or monetary value. For more information on how your data is used by Stripe please visit their Privacy Policy https://stripe.com/gb/privacy
Delivery
Joseph Holt deliver nationwide to the UK. Local deliveries within the Greater Manchester area are fulfilled and carried out by Joseph Holt. We work with a third party (Beerhunter) to fulfil our national orders. Please note, all transactions on the Beer Shop are made through Joseph Holt Ltd. We do not share payment details with any third parties.
We also operate a Click and Collect system on the Beer Shop, which is free of charge. During the checkout process, enter your postcode then select the Click and Collect option. You can currently click and collect from the Joseph Holt Brewery with two pick up slots available on Tuesdays and Fridays.
Our standard delivery times are 3-5 working days from the date your order was placed. During busy trading periods (specifically around Black Friday and Christmas) our delivery times may be extended to 7-10 working days from the date your order was placed, however we always ensure every step is taken to minimise disruption to deliveries.
Delivery Charges
Standard delivery to local postcods is £4.99 per order. Standard delivery for national orders is £6.99. Click and Collect is a free service.
All orders over £50 (after any discounts/offers) are subject to free delivery and the postage fee will automatically be removed at the checkout. We reserve the right to remove free delivery on order over £50 at any time.
Failed Deliveries
We cannot accept responsibility for delivery failure if you provide an incorrect address, postcode or incorrect contact telephone number. Please check this information carefully when placing your order.
This does not affect your statutory rights.
Collection
We offer two collection days each week for Holts at Home orders. These are Tuesday’s and Friday’s and customers must select click and collect at the checkout to secure this option. All collections on either of these days are available at 12pm until 5pm. Any orders not collected will not be refunded.
Returns Policy
You may return your items to Joseph Holt within 14 days of purchase from the day you receive your order, provided all bottles and products are unopened and intact. Once goods are received back into the Joseph Holt brewery a refund will be processed within 14-days using our third-party payment provider Stripe.
Customers wishing to return any item from their order must e-mail [email protected]. If you have received a product that was not on your order in place of a different product Joseph Holt will pay for the return postage.
All other return deliveries will be at the customers expense.
Returns using a third party courier may be subject to rejection due to restrictions on handling of glassware and liquids in transit. Should you wish to return a product to us please check with your chose courier or delivery method before returning. This does not affect your Consumer Rights.
Your Consumer Rights
You have a legal right to cancel a Contract during within a 14-day period as per the Consumer Protection (Distance Selling) Regulations 2000. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
This cancellation right may not apply in the case of personalised Products or Products that have been opened or used. This does not relate to faulty or incorrect goods.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order for Products or a Subscription, as applicable), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
If you cancel your Contract we will:
Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (for example if you open the packaging). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
Make any refunds due to you as soon as possible and in any event within (i) 14 days after the day on which we receive the Product back from you or, (ii) if we have agreed to collect the Product, 14 days after you inform us of your decision to cancel the Contract.
We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
If a Product has been delivered to you before you decide to cancel your Contract:
Then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract; and
Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products.
Faulty, Damaged or Incorrect Goods
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 14 days of purchase.
If an attempted delivery is visibly damaged, you are within your rights to refuse the order, at which point it will be returned to us.
Gift Returns
We are happy to exchange faulty or defective products that have been sent to you as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, we are happy to issue an e-gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Refunds
Refunds, replacements or exchanges are usually processed within 14 working days of receipt of the returned item(s) by Joseph Holt. Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances Joseph Holt shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Incorrect Product Ordered
We urge you to check your order carefully before checking out, however we know that sometimes order errors can occur. If you have ordered an incorrect product or beer, we are happy to change the product on your order for the correct one providing it is of the same value.
Product changes must be sent to [email protected] within 24 hours of your order being placed.
Orders that have moved from processing to dispatched cannot be changed and therefore will be subject to our returns policy above.
Pub Gift Vouchers
Gift vouchers purchased through the Joseph Holt website for use within our pubs are subject to the terms and conditions specific to those vouchers.
Unfortunately, we cannot accept returns or process refunds on gift vouchers.
Gift vouchers can be used in any of the 127 Joseph Holt pubs across the North West excluding Claremont Hotel, Coach & Horses, Eagle Inn, Millstone, Queens Hotel Macclesfield and Union Tavern.
Discounts, Vouchers and Promotions
Any promotions, discounts or vouchers (“Offers”) are single use only and not to be used in conjunction with any other Offer unless otherwise stated.
Offers are available only while stock lasts.
Any Offers advertised on our site can only be used on the site and cannot be used in one of our Joseph Holt pubs.
We reserve the right to withdraw or terminate any of our Offers at any time, either as a whole or for specific delivery areas or customers. If this happens, then the Offer may not be used for any orders placed after the date of withdrawal or termination.
We may from time to time run different Offers, with different terms (including amounts, types and expiry dates). We reserve the right to limit the applicability of any particular Offers to specific regions or delivery areas. Different Offers may be run simultaneously but cannot be used in combination with each other unless explicitly allowed.
We reserve the right to reject the use of an Offer where fraud or breach of these Terms is suspected.
